Managing Difficult Situations

Managing Difficut Situations Course


Retail and Hospitality Sector

Category: Retail, Leisure and Hospitality

Mandatory Training

Download: Course Specification

Course Outline


The management of conflicts and difficulties is one of the most misunderstood, time-consuming and poorly handled of leadership responsibilities. Most leaders, managers and supervisors regard ‘conflict’ as something negative. However, if it is used and managed well and occurs in high-trust cultures, conflict can be a powerful source of sustainable competitive advantage.


Have you been in a conflict situation where you or the other person have lost control, or have passively backed down? Can you cope with difficult conversations, or have the confidence to deal with difficult situations or people?

The Distinguished ‘Managing Conflicts & Difficult Situations’ will teach the key skills, techniques and practical applications to deal with these situations, and many others, effectively. In this highly interactive and engaging training course you will learn how to master yours and others’ emotions to control and manage the personal interactions that can lead to conflict. You will learn key strategies to employ to assertively lead others through your power of influence and persuasion to achieve the best outcome.


Duration 1 day

Delegates 12 max

Delivered - Face to face or virtual classroom

Course Objectives


In this popular Distinguished training course, you will specifically learn to:


  • Identify your natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict.
  • Recognise the default conflict-management strategies people use – both helpful and unhelpful
  • The types and causes of conflict and difficulty both inter-personal and strategic
  • Apply highly effective verbal techniques and phrases to overcome conflict and difficulties at both the individual and organizational level
  • How to structure your meetings, presentations and communications to reduce negative conflict and encourage healthy debate?


Who should attend this brilliant course


All individuals who have a need to develop their conflict and resolution styles approach, these can include, but are not restricted to:


  • All Leaders and Professionals
  • Management Professionals
  • Team Leaders
  • Supervisors
  • Technical Staff


Team Learning Content


  • How to Manage and Control Conflict and Difficult Situations?
  • Utilising the Power of Emotional Intelligence in Conflict Situations
  • Understand your Conflict-Management default mode: Thomas-Kilmann Conflict Mode Type Assessment
  • Learn Advanced Interpersonal Skills for Managing Conflict Situations
  • Understand and Communicate with Different Personalities
  • How to Master the Art of Persuasion, Influence and Negotiation?
  • How to be more Assertive: Techniques and Skills?
  • The Key Processes and Strategies to handle Challenging or Difficult Conversations
  • Develop the Art of Influencing with Integrity and Personal Power
  • Develop Strategies for Managing Organizational Conflict and Culture

Food for thought


Why not add Breakaway Techniques to this course to create the ultimate Managing Difficult Situations safety package?


Interested in booking this training course for staff within your organisation?

Please do take 2 minutes to complete the below enquiry form and a member of the team shall contact you shortly

Contact Us

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FAQs

Here are answers to some common booking questions. 

  • How can I register for a training course?

    • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
    • You may also get in touch with our Registration Team on 0800 368 8586 or send an email to support@distinguished-crt.world

  • When and how do I arrange payments?

    • Payments can be made in Pounds Sterling or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
    • Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
    • Invoices will be sent via email/courier to the ID/name and address provided.
    • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

  • When should I expect to receive confirmation of registration?

    Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

  • Is there a discount for more than one registrant/course?

    For corporate fees and group registration, please send your query to support@distinguished-crt.world. We would be more than happy to discuss reduced fees for multiple reservations.

  • Can a course be tailored specifically to my organisation?

    Every organisation is unique and therefore so is every course that we deliver. All courses shall be designed in accordance to your company needs and use your specific policies, procedures and examples of your real life scenerios. 

Talk to us today!

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