Download: Course Specification

Course Content

Aims and learning outcomes

• Why you need to know about lone working
• The course aims and learning outcomes

Introduction

• What is lone working?
• Key legislation that relates to lone working
• Key responsibilities of employers
• Key responsibilities of employees

How lone workers may be at risk

• The key dangers that lone workers face
• Aggression and violence

Assessing the risk

• What risk assessment is
• The stages in a risk assessment

Safe working arrangements

• Assessing the risk to lone workers
• Implementing a lone worker policy
• Planning work to minimise risk
• Training and competence
• Protecting individuals that work alone
• Communicating and supervising
• Travelling or working at remote locations
• Avoiding confrontation with an aggressor
• Having emergency arrangements
• Reporting and investigating incidents
  

Who should attend this awesome course

All frontline staff and those facing challenging and aggressive behaviour.

This Retail and Hospitality Lone Working training course is aimed at all staff including:

• All new employees
• Frontline staff
• All staff facing challenging and aggressive behaviour
• Security

Team Learning Outcomes

Upon completing the comprehensive Lone Working training course, participants will achieve the following learning outcomes:

• Understand your employer's responsibilities with regards to your safety at work
• Gain practical skills that keep you vigilant, confident, and safe while you work alone
• Learn about implementing simple safety strategies when staff travel to, from, and for work
• Staff Safety

Participants will gain confidence in navigating challenging encounters while prioritising personal safety, de-escalation, and legal compliance in their working environments.

Food for thought

Why not add Breakaway Techniques to this course to create the ultimate Lone Worker safety package?

Interested in booking this training course for staff within your organisation?