De-Escalation Skills

De-Escalation Skills Training Course


Local Authority & Housing Sector

Category: Local Authority & Housing

Mandatory Training

Download: Course Specification

Course Outline


De-escalation training is a critical skill when working with vulnerable or abusive people.


The Distinguished De-Escalation course is designed to upskill you and your team in the range of approaches to rapidly and effectively assess potentially volatile situations and use recognised de-escalation tools and techniques to defuse these situations.


Gaining an understanding of how to approach escalating situations will allow you and your team to stay calm and respond in a productive manner. You and your team will learn the physical and verbal cues to look out for in both yourself and others that could lead to potential conflict plus the cues to use which lead to a de-escalation of a situation. 

De-Escalation training will teach you to know what to say, when to say it and when you have exhausted this skills-set and it is time to withdraw. by using these tools, you, your team and the organisation will be better equipped to reduce those challenging incidents, and help foster a culture of reversing or reducing the intensity of a conflict or potentially violent situation.


Having access to these skills will help strengthen relationships within the workplace and also between your service users and clients.


Duration 3.5 hours

Delegates 12 max

Delivered - Face to face or remotely

Course Content


The Distinguished De-Escalation Course is designed to teach the importance of de-escalation when dealing with aggressive situations in and out of the workplace.

The course will highlight how prevention is better than dealing with volatile situations. It will also help deal with situations that have already become volatile.



This course will introduce the practical strategies and equip you to confidently implement these de-escalation tools in your work and broader life to promote a calm and safer working environment by using industry standard tools.


This course will be effective in any intense work environment or any other high-pressure work environments. This course is especially effective for teams who deal with clients who can be vulnerable, volatile or violent.


This training can help all in social care, housing, mental health, criminal justice, substance misuse, and those who work with clients who report suicidal ideation as well as any other vulnerable client group.


Who should attend this brilliant course


All staff whose work brings them into direct contact with members of the public.


This Local Authority & Housing De-Escalation training course is aimed at all staff including:


  • All new employees
  • Frontline staff


Team Learning Outcomes


Our primary objectives for this course:


  • Understand what de-escalation is
  • Understand how it impacts on recovery
  • Understand the OODA protocol
  • Experience a range of tools to de-escalate situations
  • Learn and practise specific phrasing and language that de-escalates high risk situations
  • Learn and practise body language and postures that help de-escalate situations
  • Know when to end a de-escalation strategy
  • Recognise how to implement those tools to best support service users
  • Be a more confident, capable and empathetic practitioner.


What else will the team learn...


  • You and your team will learn important de-escalation tools and techniques 
  • The most effective ways of dealing with conflict situations
  • To build a calmer and appropriately challenging work environment
  • To create a culture of appropriately expressed emotions


Food for thought


Why not add Breakaway Techniques to this course to create the ultimate De-escalation safety package?


Interested in booking this training course for staff within your organisation?

Please do take 2 minutes to complete the below enquiry form and a member of the team shall contact you shortly

Contact Us

Have you considered these popular Local Authority, Office and Housing courses

Breakaway Techniques Course

Local Authority, Office & Housing

Details and Book

Situational Awareness Course

Local Authority, Office & Housing

Details and Book

Conflict Resolution Course

Local Authority, Office & Housing

Details and Book

Lone Working Safely Course

Local Authority, Office & Housing

Details and Book

FAQs

Here are answers to some common booking questions. 

  • How can I register for a training course?

    • To register online through our website, please click “Enroll Now” on the course page, complete and submit the form. A confirmation e-mail and instructions will be sent to the participant’s e-mail.
    • You may also get in touch with our Registration Team on 0800 368 8586 or send an email to support@distinguished-crt.world

  • When and how do I arrange payments?

    • Payments can be made in Pounds Sterling or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the invoice.
    • Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
    • Invoices will be sent via email/courier to the ID/name and address provided.
    • The course fee shall be settled prior to course start date. Corporate payments with existing payment policy shall be relayed to us in advance.

  • When should I expect to receive confirmation of registration?

    Upon successful registration online, enrolment on the respective training course will be confirmed by Registration Team by e-mail along with the invoice and joining instruction.

  • Is there a discount for more than one registrant/course?

    For corporate fees and group registration, please send your query to support@distinguished-crt.world. We would be more than happy to discuss reduced fees for multiple reservations.

  • Can a course be tailored specifically to my organisation?

    Every organisation is unique and therefore so is every course that we deliver. All courses shall be designed in accordance to your company needs and use your specific policies, procedures and examples of your real life scenerios. 

Talk to us today!

Share by: